Important Notice!

Due to COVID & unprecedented delays, your order might be delayed. Kindly bear with us.

Shipping Costs

We provide free shipping for all our orders in India.

Transit Time Domestically

In general, domestic shipments are in transit for 7 – 15 days

International Shipping

Presently, we do not ship internationally.

Dispatch Time

Orders are usually dispatched within 5 business days of payment of order subject to stock availability.

Our warehouse operates on Monday – Saturday during standard business hours, except on holidays where the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address

For a change of delivery address requests, we will not be able to change the address once the order has been shipped.

P.O. Box Shipping

Prodigy Super Kids will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

Items Out Of Stock

If an item is out of stock, we may dispatch the in-stock items immediately and send the remaining items once they return to stock.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service immediately. We will process an exchange as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit

We will process an exchange as soon as the courier has conducted an investigation and deemed the parcel lost.